Mental Health Services - Using Social Media for Support and Feedback (1 CE)
Course Developed By: Jennifer Kolb, LCSW; Social Work Consultant, reviewed and determined the course meets requirements for continuing education in the field of social work. This course is appropriate for masters and clinical level social workers. Jennifer graduated with a Master’s degree in Social Work with a specialization in Marriage and Family Therapy from the University of Louisville, Kentucky. She specializes in school-based psychotherapy with children and adolescents, as well as licensing exam coaching and preparation.
Content By: This course has been developed by Shepherd, A., Sanders, C., Doyle, M., and Shaw, J (2015). Using Social media for Support and Feedback by Mental Health Service Users: Thematic Analysis of a Twitter Conversation. BMC Psychiatry, 2015.
Course Description: This course is intended to provide information on factors that impact the social acceptability of mental health services. The present study reviews a discussion conducted via Twitter on the topic of mental health services. Themes of the discussion include the impact of diagnosis, the power balance between the provider and consumer, the therapeutic relationship and how to effectively communicate within it, and how support is provided across various mediums of service delivery. In this course, we discuss positive and negative feedback provided across the previously mentioned themes, as well as considerations for improving the experience for individuals receiving mental health services.
1. Summarize barriers and factors that contribute to how mental health services are experienced.
2. Identify ways to improve the experience of individuals who receive mental health services.