Our Policies

AATBS Product, Privacy, and Cookies Policy

All prices are subject to change without prior notice. We reserve the right to refuse business and/or to terminate services with anyone for any reason at anytime.

Refund Policy

AATBS has a seven (7) day return policy. This period begins upon receipt of the material and extends for a period of seven (7) days. Customers must notify AATBS within this 7-day period should they elect to return unused materials. AATBS does not accept used items, damaged items, or items removed from their shrink wrap. Upon receipt of return authorization from AATBS, customers must ship materials to AATBS at their own expense via a trackable shipping method (i.e., carrier assigns tracking number to shipment). AATBS will not accept packages or process refunds without return authorization by our office. Shipping charges are nonrefundable. In addition, there will be a 20% cancellation/restocking fee, charged to customers, for all cancelled orders and/or returned materials. No refunds or partial refunds will be granted for online products that have been registered. Customers may elect to cancel an unregistered online program within 7 days of purchase; however, there will be a 20% cancellation fee.

Online Programs Policy

A customer who purchases any of our online programs is purchasing an individual license to use AATBS’s proprietary software. Our online programs are comprised of multiple platforms provided in a way to be operated by an individual and will be defined as software. Software consists of carefully organized instructions and code written by programmers in any of various special computer languages. They may be delivered as, but not limited to a web application, mobile application, and/or desktop application.

The purchaser will be granted a license to access the software upon receipt of funds. Access to the software will typically be provided at time of purchase, but may vary dependent on the product. Technical support will be available during business hours should an issue arise. This license is granted to only the original purchaser and, as such, purchaser is not permitted to sell, lend, assign, lease, or transfer in any other way any copy or use of the software. This license is non-transferable. Purchaser also may not sell, lend, assign, lease, or transfer in any other way remaining time to use the software. Any violation of this provision is not permitted and may cause program to be terminated with no refund of the licensing fee paid.

All online programs are active for a limited time period. All online program access starts at time of purchase. If you need to request a hold on your access, please contact our customer service team at 800-472-1931, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT, Saturday 8:00 a.m. to 12:00 p.m. PT.

Additional time in the program is available for an additional cost. The information and content contained in any of our online programs remains the property of AATBS. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of AATBS.

Hold of Online Program Purchases

Customers may request a complimentary hold on online program purchases up to one (1) year from original purchase date. Holds will be applied to a customer’s complete TestMaster suite and cannot be broken up by individual course.

It is the responsibility of the customer to contact AATBS with request for hold. Hold periods will be effective upon contact with AATBS Customer Service and cannot be backdated. At end of hold period, the remaining access time will automatically activate without notice to customer.

To request a hold, please contact AATBS Customer Service at (800) 472-1931, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT, Saturday 8:00 a.m. to 12:00 p.m. PT.

Workshop Policy

Live Online Workshop access is only granted to the original purchaser and as such, the purchaser is not permitted to sell, lend, assign, lease or transfer in any other way any copy or use of the workshops.

When included as part of a package, live online workshop participation fees are heavily reduced. For this reason, fees paid for live online workshops purchased as part of a package are non-refundable. AATBS reserves the right, but not the obligation, to substitute alternate products in lieu of a workshop when a workshop is not available to meet customer needs.

The information and content contained in any of our workshops remains the property of AATBS. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of AATBS.

Educational Coaching

If coaching is included with your purchase, our educational staff are available by appointment only. Hours and days vary depending on coaches' availability. Coaching services may be accessed for the same period as the duration of your enrollment, and only while your enrollment with AATBS is active.

International Customers

AATBS is not responsible for any custom or duty fees on international orders. The customer is responsible for all costs associated with these fees directly through UPS. Notification of any international fees will be sent by UPS.

Defective Material

Providing high-quality products is very important to us. Please inspect your package upon receipt to ensure satisfaction with the production quality. If any of the physical products are defective, please notify us within seven (7) days and we will ship replacement materials at no cost. AATBS is not responsible for package issues related to handling by the shipper.

Discount / Promotions Policy

From time to time AATBS offers discounts and promotions. If more than one discount could apply to a product, only the greater discount will be honored. AATBS reserves the right to change its policies and procedures at any time without prior notice. (Rev August 2017)

Special Accommodations

Please call, fax, mail, or email AATBS with any questions regarding special accommodations.

5500 W. Riverbend Ave.
Post Falls, ID 83852

Toll Free: (800) 472-1931
Fax: (805) 676-3033
Local Call: (805) 676-3030
Email: info@aatbs.com

Changes to Contact Information

Customers are responsible for notifying AATBS of changes in name, address, telephone number, and/or email address, to ensure the accurate receipt of shipments and/or notifications.

Online Continuing Education (CE) Course Requirements

After reviewing the course material, customers must complete the accompanying online test. Customers with a score of 75% or better, may immediately print out the continuing education certificate of completion. For customers who score less than 75%, re-testing is available.

If cancellation of an online CE course is necessary, please contact us within one (1) working day of placing your order and we will refund the full course fee. Otherwise, online CE course purchases are nonrefundable.

Validity of Online CE Course Purchases

Online CE courses are valid for one (1) year from date of purchase date. Courses that are not completed within that time frame will be forfeited.

Please contact us for more information on receiving CE credits for EPPP home study preparation or for attendance of our Live Online EPPP Exam Prep Workshop.

Pass Guarantee

Other companies may offer similar programs and guarantees, but none can match the quality and support of AATBS.

If you take your exam and do not pass, or if you are not ready to take the exam 30 days before your course expires or the test date (whichever is later), then you may receive one free three-month extension1. Additional extensions can be purchased at a discounted rate.

The Pass Guarantee is valid only to customers who purchased a qualifying program2 and meet all of the following eligibility requirements:


  • Purchase the program no more than 12 months prior to your board licensing exam.
  • Complete the online Assessment Exam.
  • Complete all TestMASTER and/or CasePRO quizzes, applicable only where these are included in your qualifying purchase.


To check if you meet the eligibility requirements and to redeem the Pass Guarantee, or if you have any questions, please contact us at (855) 905-0852, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT and Saturday from 8:00 a.m to 12:00 p.m. PT.3

1Subject to applicable eligibility requirements. Extension includes access to any exams and quizzes, content, flashcards, and online workshops, if these were included in your qualifying purchase. In-Person workshops are not included in the Pass Guarantee free extension.

2Qualifying programs

3All policies are subject to change without notice. AATBS will honor any policy in place at the time of your qualifying purchase.

AATBS Privacy and Cookies Policy

Safe Harbor Privacy Policy

AATBS is committed to protecting any personal information that we maintain about you. Consistent with our Privacy Principles, we want you to understand what kinds of information we may collect from you, how this information may be used, the steps we take to protect it, choices you have regarding our use and disclosure of personal information about you, and other information about our privacy practices. This Privacy Policy ("Policy") applies to the online collection of information by our websites, webpages, and mobile applications that link to or otherwise adopt this Policy.

What types of information are collected through this site or mobile application?

We may collect a range of information from you if you visit our site or mobile application depending upon the features you use.

We may collect personal information, such as your name, address, telephone number, email address, credit card numbers, or other identifiers that you may provide in the course of completing a form or transaction on our site or mobile application. Portions of our site may collect additional information from individuals using those features, such as accepting resumes from job applicants or collecting applications of financial aid information from students and applicants.

We may collect information about the browser and/or device that you are using to access our website or mobile application (such as the type of browser or device you are using, browser settings, and the device identification number). Device information may or may not be personally identifiable depending upon whether it is linked to the identity of the user.

We may automatically log information, such as a user's IP address, domain name, browser type, date and time of access, and other log file data. This information may be used to analyze trends or administer our websites and mobile applications. We may collect statistical or non-personally identifiable information about our users, such as which pages are visited, how long a visitor stays on a particular page, the website from which a user came to our site, or similar such information. We also may collect aggregate information such as the total number of unique or return visitors to our site, using our application, or visiting a particular page in a given time frame. We may use this information to measure the use of our sites and applications and to improve our content. We may use Google Analytics, a third-party provider of analytics tools, or a similar third-party service to analyze information about visits to our website. For information about opting out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout.

Does your website use cookies or similar technologies?

Yes, we may utilize "cookies," web beacons, and other similar technologies on our website. We may use first- and/or third-party "browser" or "HTTP" cookies, which are unique text files that may be used for data analysis, and enable our website to tailor information and customized functionality for the visitor. We may use browser cookies for purposes such as to personalize the user's experience on our site, to remember a user when the user registers for products or services, for fraud prevention, or to track visits to our websites. We also may use "web beacons" (also referred to as pixel tags, clear gifs, or other terms) or similar technologies to collect information such as how long a visitor remains on a particular page. If you do not want us to deploy browser cookies to your device when you visit our websites, you may set the browser to reject cookies or to notify the user when a website tries to place cookies in the browser program (see below). Rejecting cookies may affect your ability to use some of features offered by our website and/or programs.

Third parties, including our service providers or marketing partners, may collect information about a visitor to our site over time and/or across different websites when the visitor uses our website. This information often is aggregate data or individual information that is tied to a browser or device rather than specific identifiers such as the visitor's name and address, but some of this information might be considered to be personally identifiable under some federal or state laws.

What choices do I have about online tracking and the placement of cookies on my device?

Some Internet browsers have begun to offer what often is referred to as "do not track" mechanisms for browser users to automatically signal privacy preferences to websites that they visit. Internet browsers have begun to include these features relatively recently, and there is not yet a consensus about what steps a website should take when it receives a do-not-track signal from a site visitor's browser or what information collection or use restrictions should be applied when a do-not-track signal is received. As a result, our site(s) do not currently respond to do-not-track signals. We are continuing to monitor do-not-track developments and may revisit the issue in the future. In the meantime, you can exercise other choices available to you, including limiting the placement of browser cookies on your device using your browser's cookie control features and other choices described in this Policy.

How is my information used?

We may use the information we collect through our site or mobile application for the following purposes:

  1. To respond to requests for information or to facilitate transactions or communications that users of our sites or users of our mobile applications request;
  2. To process requests and applications for prospective students;
  3. To process registration, academic, and other interactions with our students;
  4. To facilitate the educational experiences and career services offered to our students and alumni;
  5. To improve and administer our websites and mobile applications;
  6. To carry out our educational mission and facilitate the education of our students;
  7. To better understand the needs of the users of our sites and mobile applications and create content that is relevant to the user;
  8. For marketing and market research purposes;
  9. To generate statistics and deidentified data;
  10. To personalize content for the user;
  11. To notify the user of any changes with our website or mobile application which may affect the user;
  12. To enforce the terms of use for our website or mobile application;
  13. For historical, statistical or business planning purposes;
  14. To prevent fraud and investigate potential misconduct; or
  15. To comply with law and legal process.

We do not share, sell, or lease personal information about you except as set forth in this Policy.

What types of choices do I have about your collection and use of personal information about me?

You have a number of choices regarding our collection and use of information through our websites and mobile devices:

  • In cases where you are requested to affirmatively provide information, such as to complete a form, or an application, or a survey on our website, you may decline to do so. Please understand, however, that in some cases, certain information is required to complete an application, form, or survey, and if you decline to provide the information requested, you may not be able to submit the application or request or to use certain functionalities of our websites or mobile applications.
  • If you would like restrict our placement of cookies on your device, please see the FAQ "What choices do I have about the placement of cookies on my device?" above.
  • If you prefer that we no longer contact you about potential educational opportunities at our school, please email us at info@aatbs.com.
  • If you would prefer not to receive email marketing messages from us, please use the opt-out instructions included in the email message to opt out of additional communications.
  • You may be given additional choices in the context of particular preferences tools or functions that we make available through our website or mobile applications.

Can I access and request a correction of personal information I provide through the website or mobile application?

Yes. If the information that you provide through our website is included in an educational record, then we provide access to that information in accordance with the Family Educational Rights and Privacy Act (FERPA), as applicable.

In the case of personal information that is not part of a student's educational records, it is our policy, with certain exceptions, to provide individuals with access to personal information that is maintained in our files. In some cases, the website may allow you to log in directly to access and/or correct information you have provided. In other cases, such as Web forms that you may submit through the site, if you would like to obtain a copy of the information you provided, you can contact us at info@aatbs.com. When you update information, we may keep a copy of the prior version for our records.

Exceptions to access and correction rights may include:

  • Where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy in the case in question;
  • Where the rights of persons other than the individual would be violated; or
  • With respect to individual requests for the correction or deletion of information, in cases where we are otherwise legally required to retain the personal information.

We require that an individual provide reasonable validation of his/her identity before we provide access to personal information from our files. To request access to or correction of information, please send an email to info@aatbs.com.

How may personal information collected through this website or mobile application be disclosed?

  1. We may disclose information with your consent or as otherwise necessary or appropriate to process a transaction that you may request.
  2. We may disclose information that we collect through our websites or mobile applications with agents, affiliated businesses, and service providers providing services on our behalf.
  3. We may disclose information, as applicable, to the U.S. Department of Education, state or provincial education agencies, to other regulators, or our accrediting organizations.
  4. In the event that our company or some of our assets are sold or transferred or used as security or to the extent we engage in business negotiations with our business partners, the information collected on our websites or mobile applications, including this site, may be transferred or shared with third parties as part of that transaction or negotiation.
  5. If we receive a request from law enforcement officials or judicial authorities to provide information on individuals, we may provide such information. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose your personal information without a court order.
  6. We may use information you submit to investigate security breaches, misconduct, or otherwise cooperate with authorities pursuant to a legal matter.

Do you take steps to safeguard information I provide through the site or mobile application?

We recognize that you may be concerned about the security of your personal information, and we are committed to employing reasonable technology in order to protect the security of our website. Even with such technology, no website is 100% secure. We take reasonable measures that we believe are appropriate to protect your information from loss, misuse, alteration, or destruction. We will ask any agents and service providers to whom we may transfer your information to take comparable steps to protect that security.

If you use this site or mobile application, you are responsible for maintaining the confidentiality of any user ID and password or other access credentials that you may be provided. You should notify us immediately if any user ID and password or other access credentials we may issue you are compromised.

What is "Refer-A-Friend"?

We may offer you opportunities to request that we send content from our websites or otherwise reach out to friends or family members that you believe may be interested in learning more about our programs. If you choose to make such a referral, which is voluntary, we may ask you for your name and contact information as well as contact information for the individual(s) that you refer, such as their name, email address, and/or phone number. When we contact your friend, we may identify you as the party that made the referral. This feature is only to be used to refer individuals with whom you have an existing relationship that you think would be interested in being contacted by us by phone or by email.

Does your site contain links to other websites or social media platforms?

Yes, our website may include links to other websites or links that facilitate your ability to post content to social media platforms. This Policy only applies to those of our websites that link to this Policy. Please be aware that sites we link to may collect information about you and operate according to their own privacy practices, which may differ from this Policy. Similarly, if you post content to social media platforms, such as Facebook or Twitter, whether you do so manually or using a widget offered on our site, please remember that your social media postings will be made available in accordance with the social media site where you are posting the information and that you may be limited in your ability to control information once you have made it available to third parties by posting it. Remember to consult the privacy policy of any websites you may visit regarding their privacy practices.

If I followed a link to your site from another website, whose privacy policy controls?

The privacy policy posted on the website you were visiting, if any, would apply to any information collection that occurred on that site. Our privacy policy applies to your activity on our site.

If I am using the site from outside the United States, will information collected through the site be transferred to the United States?

This site is designed primarily for users from the United States. By using this site, users from other countries consent to the transfer of any personal or other information collected to the United States and housed on servers in the United States, and your information will be subject to use and disclosure in accordance with this Policy and applicable United States federal, state, and local laws.

How do you comply with Children's Online Privacy Protection Act ("COPPA")?

COPPA regulates the collection of personal information online from children under the age of 13. This site is not intended or designed to attract users under the age of 13 or to collect personal information from such users. We do not collect personally identifiable data from any person we know to be under the age of 13, and those under 13 should not submit any personal information through this site. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will remove the information from our files.

How will changes to this Policy be communicated?

If we make any material changes to this Privacy Policy, we will change the "lasted updated" date so that you can quickly determine whether there were material changes since the last time you reviewed the Policy.

Who can I contact with questions regarding this Policy?

If you have questions concerning our privacy practices, contact us at:

5500 W. Riverbend Ave.
Post Falls, ID 83852
Fax: (805) 676-3033
Email: info@aatbs.com

Page last updated: May 27, 2020